CUSTOMER SERVICE

Guests staying at the Hanoi Charming Hotel have access to a range of facilities that will help to ensure a comfortable and enjoyable stay.

• A restaurant with Daily breakfast.
• Breakfast included in your room rate.
• Daily Tea & Coffee, Fresh Fruit, Bottled water
• Daily English and French newspaper
• Daily housekeeping service included in the room rate
• Daily24-hour room service included in your room rate
• 24 hour reception and security
• 24 hour Concierge
• 24/7 security, front desk staffed & IT support
• WIFI Internet access for free
• With a lift (elevator), Balcony rooms and off-street rooms.
• Personal Computer with LCD monitor and internet cable in rooms
• Private bathroom for each room
• Tickets to Sapa and Halong Bay
• Car and motorbike rental
• Visa services.
• Transportation.
• Restaurant
• Cooking class
• Room service
• Laundry and dry cleaning service 
• In-room Safety deposit boxes 
• Car rental
• Bicycle rental
• Motorcycle rental
• Luggage room
• Butler service on request
• No minimum-stay requirement
• Private pickup & see-off to Hanoi train station
• Anniversary packages
• Doctor on call
• Baby cot & Baby sitting service
• Credit cards accepted
• Foreign currency exchange
• High chairs
• Cots and extra beds available in guest rooms on request

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